Return & Refund Policy
At HelloShimu, your satisfaction is our priority. We strive to provide high-quality beauty products that you’ll love. However, if something isn’t right, we’re here to help.
Returns
We accept returns within 7-15 days of delivery.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- You must provide proof of purchase (order number or receipt)
Due to hygiene and safety reasons, we cannot accept returns on:
- Opened or used beauty products
- Personal care items that have been unsealed
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.
Include:
- Your order number
- Clear photos of the item
We will offer a replacement or full refund at no extra cost
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at:
📧 support@helloshimu.com
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
Order Cancellations
Orders can be canceled within 12 hours of placing the order. After that, processing begins and cancellation may not be possible.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- Then contact your bank
If you’ve done all of this and still have not received your refund, please contact us at:
📧 support@helloshimu.com
Contact Us
For any questions about returns or refunds, feel free to reach out:
📧 support@helloshimu.com
HelloShimu – Beauty you can trust.