Shipping policy
At HelloShimu, we are committed to delivering your favorite beauty products quickly, safely, and reliably.
Processing Time
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All orders are processed within 1–3 business days
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Orders are not shipped on weekends or holidays
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You will receive a confirmation email once your order has been processed
Shipping Time
Estimated delivery time:
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United States: 5–15 business days
Please note: Delivery times may vary depending on your location and external factors such as carrier delays.
Shipping Cost
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We offer FREE standard shipping on all US orders 🎉
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No hidden fees — what you see at checkout is what you pay
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your package anytime using the link provided.
Delays
While we aim to deliver on time, delays may occur due to:
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High demand periods
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Shipping carrier issues
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Weather conditions
We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is correct at checkout.
HelloShimu is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us within 12 hours of placing your order.
Lost or Stolen Packages
HelloShimu is not liable for lost or stolen packages marked as delivered.
If this happens, please contact the shipping carrier directly. However, we will do our best to assist you.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the damaged item
We will arrange a replacement or refund.
International Shipping
Currently, we primarily ship within the United States. For international inquiries, please contact us before placing an order.
Contact Us
If you have any questions about shipping, feel free to reach out:
HelloShimu – Beauty delivered to your door.